The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.

Hello Exactly, apparently the app is no longer available. (Don't know why) Since you have an Android phone, you can also download the APK. https://apkpure.com/de/go-tcha-evolve/uk.co.datel.gotchaevolve (Have no bad experiences with APKPure) LG

Yes, it catches the Pokemon automatically. The hit rate is about 30%.

If you don't want to plug it directly into a charger with USB-A, a USB extension cable with USB-A plug will also work.

Works perfectly for me.

Try resetting the Evolve with the app. If it can still be found with it, the app could revive the Gotcha. If that doesn't work, the only thing to do is wait until the battery is completely empty. And then don't even try, unfortunately that's not a good solution. So that the catching can continue, I recommend the Dual Auto Catcher as an alternative, which is available from Aliexpress for about 40 francs. The model with the 1300 mAh battery runs for weeks and can be charged via a normal micro USB cable. It is square, dark grey and the print looks like the face of a rabbit. It has two luminous buttons. These things are absolutely trouble-free, never go haywire and work reliably.

Hi, for me it helps if I remove the Gotcha in PoGo in the settings, i.e. press the Eject arrow in PokemonGo Plus and then also disconnect it in the Bluetooth settings of the phone. Then I can connect it again and it responds again. Good luck!

Yes, you can.

No. To charge it, you open it on one side and plug it into the USB slot. This works great, unlike in the past. You can also take off the wristband on both sides, but then the USB contact is "open" and would certainly soon be damaged. That's why in reality you can only walk around with the wristband (or half of it), otherwise it will soon break and/or break off. At least I haven't found an alternative yet.

If your item is defective, please contact customer service or register for a warranty via your customer account.

I don't know this problem, it works perfectly for me. With Android, you can stop the apps from saving power when they are not active. This is probably due to the configuration of your mobile device.

It's not included because you don't a cable. Under one side of the wristband should be a usb plug https://youtu.be/PiHTgIqBC60?t=397

At most the colour. Datel is the manufacturer's name. They have distributed all Gotcha. The Gotcha Evolve is for Pokemon Go, I don't know if there are differences between the models for the Switch.